FAQ's

1. What are Lashvana Premium Magnetic Lashes?

Our Lashvana Premium Magnetic Lashes are high-quality, handmade faux mink lashes that use quantum magnet technology. This innovative design allows you to wear lashes without glue, making them easy to apply and comfortable to wear.

2. How do I apply the magnetic lashes?

Applying our magnetic lashes is simple! Use the included tweezers to place the lash strip near your natural lash line. The tiny magnets will attach securely, providing a natural look in just two seconds.

3. Are the lashes reusable?

Yes, our magnetic lashes are reusable! With proper care, you can wear them multiple times, making them a long-lasting beauty investment.

4. Do you offer worldwide shipping?

Yes, we offer free worldwide shipping on all orders. Shipping takes approximately 7-15 business days after processing.

5. How long does order processing take?

Orders are typically processed within 1-2 business days. Once your order is processed, you’ll receive an email with tracking information.

6. What is your return policy?

We offer a 7-day return policy from the date your order arrives. If you’re not satisfied with your purchase, contact us at lashvana@outlook.com within 7 days to initiate a return.

7. How can I track my order?

Once your order ships, we’ll send you a confirmation email with a tracking number. Use this number to track your package and monitor its progress.

8. What if my product arrives damaged?

We strive to ensure every product arrives in perfect condition. If your item is damaged, please contact us immediately at lashvana@outlook.com with your order details and a photo of the damaged item. We’ll work to resolve the issue as quickly as possible.

9. How can I contact customer support?

You can reach us by email at lashvana@outlook.com. Our team is available Monday through Friday, 9:00 AM - 6:00 PM, and will respond to your inquiry as soon as possible.